Privacy Policy

Privacy Policy


Claymore Thistle Pty Ltd (Claymore Thistle) respects your right to privacy and is committed to safeguarding the privacy of our clients, customers, product users and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 and the New Zealand Privacy Act 1993. This privacy policy sets out how we collect and treat your personal information, no matter how or where it is obtained.

“Personal information” is information we hold which is identifiable as being about you.

Collection of personal information

Claymore Thistle will, from time to time, receive and store personal information you enter onto our website, enter into our visitors registers, and/or provide to us directly or give to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to share information with you, send you information or provide you with updates. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your details or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

How we collect your personal information

Claymore Thistle collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

Claymore Thistle may use personal information collected from you to provide you with information, updates and in order to provide our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Claymore Thistle may contact you by a variety of measures including, but not limited to telephone, email, SMS, WhatsApp, various social media channels or mail. If you do not wish to be contacted by Claymore Thistle by any or all of these means, you may opt out from receiving such communications by contacting [email protected] or using the unsubscribe button in our emails to you.

Disclosure of your personal information

Claymore Thistle will only share your personal information with third parties, such as your contacts or other users of its services, as directed or requested by you. You may communicate a request to share your personal information to us in a variety of ways, including when you interact with us electronically or in person, or when you access our website.

By directing Claymore Thistle to share your personal information with third parties, you are consenting to those third parties sharing your personal information. Where Claymore Thistle shares your personal information at your direction, it cannot assure you that your personal information will not be used or disclosed in a manner that is consistent with this Privacy Policy.

In addition to the above, if you access Claymore Thistle’s services as a user but you are not a client (for example because your employer is the client and not you personally), Claymore Thistle may share your personal information with the client.

We may also disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Claymore Thistle,, its customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to, the United States of America, Canada and the United Kingdom.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

Other than in circumstances where you or the account holder ask us to share your personal information with a third party, where we disclose your personal information to third parties we will request that the third party follow this Policy regarding handling your personal information.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.

Security of your personal information

Claymore Thistle is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Although we take measures to safeguard against unauthorised disclosures of information, the transmission and exchange of information is carried out at your own risk and we cannot guarantee how information that is shared using our services will be used or the safety of such information.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 and the New Zealand Privacy Act 1993. A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at: [email protected].

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to [email protected]. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.


When you come to our website ( or ) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies: We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ad words. These ads may appear on this website or other websites you visit.

Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Claymore Thistle is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

[Last Updated 20/05/2020]

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